M.A.R.C.O. GmbH & Co. KG

The Quality Management System

Since its foundation M.A.R.C.O. has a quality management system in place. In the current quality management system internal core processes are well-documented and single steps comprehensively defined. The quality management system includes standard operating procedure (SOPs).

M.A.R.C.O. has an independent quality assurance. The quality manager is not involved in the core processes. In all of our core processes the products are proofread by a "second set of eye".

SOPs are reviewed in annual intervals. However, employees are encouraged to comment on the SOPs at any time. The comments are taken into account during the annual review process at latest. If processes have to be changed, the respective SOP is adapted and implemented directly.

Projects are internally audited on regular basis.

Our Quality Management System has been audited at least once a year by external auditors of our sponsors and cooperation partners. In total, 8 external audits have been performed within the last three years, 6 of these were system audits and 2 project audits.

Project audits also took place by regulatory authorities (e.g. EMEA).

There were no critical findings in any case.