The Quality at M.A.R.C.O.

(I) Structural Quality

• We have a Quality Management System in place.
• We have an independent quality assurance.
• Our Quality Management System is audited at least once a year by external auditors.
• A "Quality Management Manual" is under development guided by the "Gesellschaft für Qualitätsmanagement".

(II) Process Quality

• Internal processes are well-documented and single steps comprehensively defined. All core processes are audited at least once a year by internal audits.
• Dedicated project teams share all relevant information from the very beginning (study synopsis) to the end (analysis and reporting).
• Effective interaction between all parties and groups.
• Quick and valuable responses to sponsor requests.

(III) Product Quality

• Compliance with scientific standards
• Compliance with regulatory requirements
• Correct and precise products (e.g. reports)
• Compliance with the client's requirements